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| Jon
Battle, IT Operations,
J.C. Penney
(StepInside.com) “EDI
was a requirement for stepinside.com -
a new
home based, e-commerce business. We selected RJR due to its existent
synergy with Smith-Gardner’s MACS. RJR support was
outstanding
- everything from EDI ‘101’, to dial-in support to
our
system when things
needed investigation. In summary, the RJR product gave us the
needed EDI capability at a reasonable cost and with excellent
support.”
Judy Copek, Project Leader, J. Baker Information Systems “We particularly like the good user documentation and the easy to use screen you created for us that can be accessed for both order point and summary billing processing. You were always ready to listen to our suggestions and got back to us as necessary. Thanks for all your help.” Jim Dunn, Manager of Software Support, Hammacher Schlemmer “RJR has always done ‘programming to perfection’ in our minds here at Hammacher Schlemmer. The projects are always done with meticulous specifications and the overall understanding of MACS databases at RJR has made the union extremely beneficial for turning around the programming within our timelines. It is a welcome pleasure to work with such professional people and I look forward to any future endeavors we may have!” J.M. Ellis, Project Leader, Littlewoods “Considering the complexity of some the Accounting procedures, it is a tribute to the accuracy of your work that we have received no reported errors from our operational departments or customers in 4 months since we started sending out statements. I look forward to further co-operation in development.” Thomas S. Hecker, EC/EDI Manager, Dexter Shoe Co. “I would like to take this opportunity to thank your organization… for the excellent work that it did helping us integrate the Smith-Gardner MACS system with our order and warehouse management systems. RJR’s help in quickly resolving several post-implementation issues with the MACS system indicated its commitment beyond just supporting its product.” Ken Krupa, V.P. of Operations & Systems, Personal Creations “I am now in my second MACS client company and knew that I needed to call RJR for timely assistance at a reasonable price. We appreciate your assistance for any complicated methods of programming or reporting. Thank you again for your help.” Jim Shreeves, Application Development Manager, Coldwater Creek “In this fast-paced business world we are working in, it is very uncommon to find a company like RJR that will do what it takes to provide customer satisfaction and quick turnaround. Once again, I want to express my thanks and privilege of working with RJR. For our sake and success, keep up the good work!”
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